Merchant Policy

By Phone: (Monday to Friday: 9:00 am to 5:00 pm Pacific Time)
Toll Free for USA & Canada: 1-866-734-2190
For All Other Countries: +1-604-931-2190

By email:  info@boutiquejewels.com

By Fax: +1-360-351-6132
 

Gift Certificates can be redeemed by the recipients at this website for the value purchased. Please enter the gift certificate number on the billing page, in the field marked "Coupon Code/Promotional Code".  Multiple gift certificate numbers may be entered by separating each number by a space.

In case, of any questions, please send us an email at info@boutiquejewels.com.

By Phone: (Monday to Friday: 9:00 am to 5:00 pm Pacific Time)
Toll Free for USA & Canada: 1-866-734-2190
For All Other Countries: +1-604-931-2190

Online at: www.boutiquejewels.com

By email:  info@boutiquejewels.com

By Fax: +1-360-351-6132
 

We also accept GiveAnything Gift Certificates.

Returns should be mailed to:
    Boutique Jewels Returns
    C/o Logistech Solutions
    1800 Quality Drive
    Wilson, NC 27893
 
 

Satisfaction Guarantee:
We offer 100% satisfaction guarantee for all items purchased at our online store.  Customers may mail back an item for a refund, within 15 days of receipt, without any questions asked.  Items must be returned in their original packing and should be unused.

Free Ground Shipping For Limited Time: Free shipping by Ground Service for all US orders above $100. Offer valid up to . To avail of this offer, please enter the coupon code "freeship" at the time of checkout. Note: This free ship coupon cannot be combined with any other discount offer/coupon.

• We ship our products to most major countries of the world. 
• Our products are shipped within one business day of the order placement, unless otherwise stated on the item page or if the item is on back order.  
• All Pashmina, Cashmere and Apparel items are shipped from our warehouse in North Carolina, USA. 
• All other items may be shipped from either our Indian or Canadian warehouses, depending on availability. 

Shipping Options For USA:
Please note that USPS or FedEx do not deliver on weekends. 

• Ground Service - Delivery in 4 to 7 Business Days
• FedEx 3 Day - Delivery in 3 to 4 Business Days
• FedEx 2 Day - Delivery in 2 to 3 Business Days
• FedEx Overnight - Delivery in 1 to 2 Business Days

For Alaska & Hawaii, please select Ground Service and the order will ship via USPS First Class Mail. 

For US shipping charges, please click here. 

Shipping Options For International Orders:  
Custom Duty and other Taxes may be payable by international customers in their country.  Customers are advised to check with their local customs department before placing an order.

• USPS First Class Mail International (US Postal Service) - Delivery in 10 to 15 Business Days (Tracking and Insurance Not Available. Boutiquejewels.com is not responsible for lost international packages sent by this method).
• FedEx Priority International - Delivery in 3 to 5 Business Days (Tracking is Available; Custom Clearance charges may be charged by FedEx, in addition to duties and taxes charged by the customs department of the destination country).

For International shipping charges, please click here.