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Customer
Service
Customer
Testimonials
Gift Certificates
Gift Wrap &
Gift Cards
Order
Placement
Payment
Options
Privacy Policy
Product
Guarantee
Return
& Exchange Policy
Sales Tax
Satisfaction Guarantee
Shipping
Options
Holiday Shipping
Deadlines
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Customer Service:
By Phone: (Monday to Friday: 9:00 am to 5:00 pm Pacific Time)
Toll Free for USA & Canada: 1-866-734-2190
For All Other Countries: +1-604-931-2190
By email:
info@boutiquejewels.com
By Fax:
+1-360-351-6132
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Customer Testimonials:
We pride ourselves in maintaining one of the highest levels of customer
service in the E-Commerce industry. Please read the
testimonials of
thousands of satisfied customers from around the
world.
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Gift Certificates:
Customers can order one or more
Gift Certificates worth $25 each from our
website. These certificates are emailed to the recipient within one business
day of the order placement.
Gift Certificates can be redeemed by the recipients at this website
for the value purchased. Please enter the gift certificate number on the
billing page, in the field marked "Coupon Code/Promotional Code".
Multiple gift certificate numbers may be entered by separating each number
by a space.
In case, of any questions, please send us an email
at
info@boutiquejewels.com.
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Gift Wrap & Gift Cards:
The gift wrapping charge is $5.00 per item. Customers can also include a
gift message with the gift wrapping
option. These gift messages are written on beautiful gift cards. Gift
messages cannot be included with orders without gift wrapping. |
| Order Placement: By Phone: (Monday to Friday: 9:00 am to 5:00 pm Pacific Time)
Toll Free for USA & Canada: 1-866-734-2190
For All Other Countries: +1-604-931-2190
Online at:
www.boutiquejewels.com
By email:
info@boutiquejewels.com
By Fax:
+1-360-351-6132
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Payment Options:
All prices are in US Dollars. Online orders can be securely paid for
with most major credit cards including Visa, MasterCard,
Discover and Diners Club. Customers can also use Paypal as a payment option.
Our website is hosted on Yahoo Stores, which offers a 100% secure shopping environment.
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Product Guarantee:
Boutiquejewels stands guarantee to all gemstones, gold, silver, pashmina and
cashmere, silk and other inputs used in our merchandise. |
Return & Exchange Policy:
Customers may return an item for refund or exchange within 15 days of receipt.
Please email us at
info@boutiquejewels.com to request an Return Authorization (RMA)
before returning an item. Items must be returned in their original packing and should be unused. Shipping
charges are non-refundable.
There is no re-stocking fees.Refunds and exchanges are
processed within 15 days of receiving the item back at our warehouse. When returning an item, please indicate the reason for the return.
Please also insure your return package. If you paid for your order by credit card, a credit
will be issued and will appear on your billing statement. For
exchanges, customers are charged a second time shipping cost, based on the
number of items exchanged and the shipping mode requested.
Exchange Policy for the Holidays: Orders placed between Nov 1st and Dec 31st can be exchanged up until Jan 15th
of the following year. The period for refunds
will remain the same at 15 days after receipt of the order.
Returns should be mailed to:
Boutique Jewels Returns
C/o Logistech Solutions
1800 Quality Drive
Wilson, NC 27893
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Sales Tax:
We do not charge any sales tax from our customers. |
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Satisfaction Guarantee:
We offer 100% satisfaction guarantee for all items
purchased at our online store. Customers may mail back an item for a
refund, within 15 days of receipt, without any questions asked. Items
must be returned in their original packing and should be unused. |
Shipping Options:
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Free Ground Shipping For a Limited Time:
Free shipping by Ground Service for all US orders.
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- We ship our products to most major countries of the world.
- Our products are shipped within one business day of the order
placement, unless otherwise stated on the item page or if the item is on
back order.
- All Pashmina, Cashmere and Apparel items are shipped from our
warehouse in North Carolina, USA.
- All other items may be shipped from either our Indian or Canadian
warehouses, depending on availability.
Shipping Options For USA:
Please note that USPS or FedEx do not
deliver on weekends.
- Ground Service - Delivery in 4 to
7 Business Days
- FedEx 3 Day - Delivery in 3 to 4 Business
Days
- FedEx 2 Day - Delivery in 2 to 3 Business
Days
- FedEx Overnight - Delivery in 1 to 2 Business
Days
For Alaska & Hawaii, select Ground Service (order will ship by USPS First Class Mail) or Fedex 2 Day.
Shipping Options For International Orders:
Custom Duty
and other Taxes may be payable by international customers in their
country. Customers are advised to check with their local customs department
before placing an order.
- USPS First Class Mail International (US Postal Service) -
Delivery in 10 to 15 Business Days (Tracking and Insurance Not Available. Boutiquejewels.com is not responsible for lost international packages sent by this method).
- FedEx Priority International - Delivery in 3 to 5
Business Days (Tracking is Available; Custom Clearance charges
may be charged by FedEx, in addition to duties and taxes charged by the customs
department of the destination country).
Holiday Shipping Deadlines:
For USA:
- Ground Service - Dec
16th
- FedEx 3 Day - Dec 18th
- FedEx 2 Day - Dec 20th
- FedEx Overnight - Dec 23rd
International:
- USPS First Class Mail International - Dec 9th
- FedEx Priority International - Dec 15th
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© 2007 Boutiquejewels.com - All rights reserved.
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