Pashmina

CASHMERE  PASHMINAS  BED & BATH  JEANS  JEWELRY   GIFT IDEAS

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Customer Testimonial:
Outstanding products, very good prices, and great customer service. I have bought from this internet merchant over 15 times. All products are as advertised and as shown in pictures. This company sets a high standard for all internet merchants to follow.

Sharon Jacobs, USA
More Testimonials >>

Resources:
About us
Bulk Discounts
Color Chart
Corporate Gifts
Customer Service
Check Order Status
FAQs
Gift Certificates
Merchant Policy
Return Policy
Shipping Options
Sign In or Register
Sizing Guide
Testimonials

100% Satisfaction Guaranteed
 
Gift Ideas


FAQs



  • Where can I get more info on Pashminas?
  • Where can I get more info on Cashmere?
  • Where are your products made?
  • What colors do you offer?
  • Where can I get information on Sizing?
  • What is your Product Guarantee?
  • Do you offer 100% Satisfaction Guarantee?
  • Do you charge Sales Tax?
  • How can I place an order?
  • What forms of payments do you accept?
  • Is my information confidential?
  • When will my order ship out?
  • Where do you ship from?
  • What shipping options do you offer?
  • What are your shipping charges for USA?
  • What are your international shipping charges?
  • Do you offer tracking information on orders?
  • Do you offer Gift Wrap & Gift Card Services?
  • Do you offer Gift Certificates?
  • What is your Return & Exchange Policy?
  • How do I contact Customer Service?
  • Where can I read your Customer Testimonials?
  • Do you offer any wholesale discounts?
  • Where can I get more info on Pashminas?
    To get detailed information on Pashminas, please see our Pashmina Encyclopedia.

    Where can I get more info on Cashmere?
    To get detailed information on cashmere, please see our Cashmere FAQs.

    Where are your products made?
    Our products are made in the following countries:

    Nepal - Pashminas, Cashmere Scarves, Sweaters, Throws & Blankets.
    India - Jewelry & Fur Items.
    China - Cashmere Overcoats, Jackets, Pants, Socks, Gloves, Hats, Scarves and Throw Blankets.

    What colors do you offer?
    We offer a large selection of colors.  To view our general Color Chart, please click here.  The colors offered for each product are mentioned in the drop down color selection menu on each item page.
    Where can I get information on Sizing?
    To view our sizing guide, please click here.
    What is you product guarantee?
    We stand guarantee to all gemstones, gold, silver, pashmina and cashmere, silk and other inputs used in our merchandise.
    Do you offer 100% Satisfaction Guarantee?
    We offer 100% satisfaction guarantee for all items purchased at our online store.  Customers may mail back an item for a refund, within 15 days of receipt, without any questions asked.  Items must be returned in their original packing and should be unused.
    Do you charge sales tax?
    No, we do not charge any sales tax from our customers.
    How can I place an order?
    You can place an order, in any of the following ways:

    a) Online: At our secure online store at www.boutiquejewels.com. Our website is hosted on Yahoo Stores, which offers a 100% secure shopping environment.

    b) Over the Phone: 24 Hours, 7 Days a Week
        Toll Free for USA & Canada: 1-877-PASHM64 (727-4664)
        For All Other Countries: +1-604-631-1552

    c) By Fax: You may fax us your order at +1-360-351-6132.

    d)
    By Email: You may email us your order at info@boutiquejewels.com.

    What forms of payments do you accept?
    We accept payments via all major credit cards including Visa, American Express, MasterCard, Discover and Diners Club.  Our website is hosted on Yahoo Stores, which offers a 100% secure shopping environment.

    We also accept GiveAnything.com Gift Certificates.

    Is my information confidential?
    Your information is 100% confidential.  We do not share or sell your information to any third party.  To view our detailed privacy policy, please click here.
    When will my order ship out?
    Orders are shipped within one business day of the order placement, unless otherwise stated on the item page or if the item is on back order.  If any item is on back order, customers are informed within 24 to 48 hours of order placement.
    Where do you ship from?
    All Pashmina, Cashmere and Apparel items are shipped from our warehouse in North Carolina, USA. 
    Jewelry, Carvings, etc. may be shipped from either our Indian or Canadian warehouses, depending on availability. 
    What shipping options do you offer?

    Please click here to see our shipping options and charges.


    Do you offer tacking information for orders?
    Yes, for all Fedex shipping options.  Once an order is shipped an email with the FedEx tracking number is sent to each customer.  All you have to do is to click on this numbered link and it will direct you to the tracking details on the FedEx site. 

    USPS orders can also be tracked within the US.  On the other hand, International orders shipped by US Postal Service cannot be tracked.

    Do you offer gift wrap & gift card services?
    We offer both these services.  To have your order gift wrapped, please select the gift wrapping option at the time of check out.   The gift wrapping charge is $5.00 per item. Customers can also include a gift message with the gift wrapping option. These gift messages are written on beautiful gift cards. 
    Do you offer gift certificates?
    Customers can order one or more Gift Certificates worth $25 each from our website. These certificates are emailed to the recipient within one business day of the order placement.

    Gift Certificates can be redeemed by the recipients at this website for the value purchased. Please enter the gift certificate number on the billing page, in the field marked "Coupon Code/Promotional Code".  Multiple gift certificate numbers may be entered by separating each number by a space.

    What is your return & exchange policy?
    Customers may return an item for refund or exchange within 15 days of receipt. Items must be returned in their original packing and should be unused. Shipping charges are non-refundable. There is no re-stocking fees.

    Extended Exchange Period for Christmas: For orders placed between Nov 1st and Dec 31st of any year customers can mail the items back to us for an exchange till January 15th of the following year.  This extension is applicable only to exchanges, and not to returns for a refund.

    When returning an item, please indicate the reason for the return.  Please also insure your return package. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.  For exchanges, customers are charged a second time shipping cost, based on the number of items exchanged and the shipping mode requested.

    Pashmina, Cashmere and Apparel items should be returned to:
        Boutique Jewels Returns
        C/o Logistech Solutions, Inc.
        1800 Quality Drive
        Wilson, NC 27893
     
    All other merchandise should be returned to:
        Boutiquejewels.com
        225 East 34th Street
        Suite 17H
        New York, NY 10016

    How do I contact Customer Service?
    You can contact customer service as follows:

    By Phone: 24 Hours, 7 Days a Week
    Toll Free for USA & Canada: 1-877-PASHM64 (727-4664)
    For All Other Countries: +1-604-631-1552

    By Email: info@boutiquejewels.com

    By Fax: +1-360-351-6132

    Please Note: For order status, or status on exchanges and refunds, please contact us via email only, as call center agents are unable to answer these queries on the phone.

    Where can I read you customer testimonials?
    We pride ourselves in maintaining one of the highest levels of customer service in the E-Commerce industry.  Please read the testimonials of thousands of satisfied customers from around the world, by clicking here.
    Do you offer any wholesale discounts?
    For orders above $600, we offer further discounts of 10% to 20% on our already reduced sale prices. Customers can order any combination and quantity of products and still avail the discounted prices.

    To get more information on these discounts, please click here.



    Limited Time Sale: 30% to 50% Discount on All Items .... Sale Ends Soon!


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    Specials
    Cashmere Scarf
    Cashmere Scarf

    $49.00
    Cashmere Shawl with Sleeves
    Cashmere Shawl with Sleeves

    $149.00
    Cashmere Robe
    Cashmere Robe

    $279.00
    Cashmere Sport Coat
    Cashmere Sport Coat

    $179.00
    Men's Cashmere Cardigan Vest
    Men's Cashmere Cardigan Vest

    $99.00
    Pure Cashmere Throw
    Pure Cashmere Throw

    $249.00